Shipping & Delivery

• 1.Is Shipping Included In The Price ?
• 2.Why Can't I Choose My Desired Courier?
• 3.If I Order Products From Dressesgo.com, How Will They Be Shipped To Me?
• 4.Can You Ship To My country?
• 5.Need To Contact DHL About Your Delivery?
• 6.Can You Show Me How You Calculate Shipping?
• 7.Could you introduce briefly , EMS, UPS, DHL, TNT, and Sagawa Express ?
• 8.UPS Contact Phone Number In Main Destination Countries.
• 9.How does Dressesgo.com ship my order to me?
• 10.Can I quote the shipping fee?
• 11.How can I track my order status?
• 12.How long will It take to ship the order to me?
• 13.Failure To Deliver Goods – How is This Resolved?

1.Is Shipping Included In The Price ?

The shipping fee is not included in the price. You can further check the estimated shipping time and costs via courier for individual items while ordering.

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2.Why Can't I Choose My Desired Courier?

We will take into consideration many factors including country difference, time difference and other conditions, and use our discretion in choose the most appropriate courier service to ship your products to you. All we need from our customers is the time frame in which they desire to receive their products, and we will choose the courier according to that requirement.

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3.If I Order Products From Dressesgo.com, How Will They Be Shipped To Me?

\"If I order products from Dressesgo.com, how to ship them to me? How much is the delivery? How can I trace my order?\"

"If I order products from Dressesgo.com, how will they be shipped to me? How much is the delivery? How can I trace my order?"

Dressesgo.com currently ships orders by international couriers.

The shipping rates can be previewed inside the Dressesgo.com online shop system. On any specific item page, beside the product picture, you can select a destination country or region to view estimated shipping cost for the single item.

How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

How Long Will It Take To ship the order to me?

Total delivery time is composed of two parts. The one part is the processing time, from your payment receiving date to the order pack-up date. As all costumes on Dressesgo.com are custom-made, here comes processing times for our different categories;

1 day for Holiday and Pet Costumes to process;

3-4 days for Intimate Apparel, Women’s Clothing and Maternity Clothes to process;

5-10 days for Cosplay Costumes, Catsuits & Zentai and Women’s Shoes to process;

7 -14 days for Latex catsuit to process;

15-18 days for Weeding Apparel and Formal Dresses to process.

The other part of total delivery time is the actual shipping time, the time that couriers take to send the packages to you address. Standard shipping normally takes 7-10 days.

Processing time or shipping time may have differed or changed in the event of public holiday in China such as Chinese New Year or National Day.We shall issue the related notification in site that prior to the holiday. Normal processing time and shipping time shall be resumed after the holiday.

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4.Can You Ship To My country?

Yeah,no problem,we can ship to your country.

Dressesgo.com can ship single item samples or large orders to *WORLDWIDE*.

Please note, it's your own responsibility to find out about the import tax situation in your own country.
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5.Need To Contact DHL About Your Delivery?

The following is a list of contact numbers for DHL in some countries. Sometimes if there is a delivery problem, our customer service staff will assist you by contacting DHL China. Meanwhile you can contact the local DHL representative in your country, in an effort to get quicker results.

DHL UK: +44 1332816960

DHL France: +33 472613098

DHL Australia: +61 738457850

DHL Germany: +49 610376560

DHL Canada: +1 9056731345

DHL Denmark: +45 70345345

DHL Hellas (Greece) +30-210-989 0000

DHL USA

- Customer Service: 1-800-225-5345

- Attempted Delivery Inquires: 1-888-273-8876

If you know any more useful local courier numbers, please let us know.

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6.Can You Show Me How You Calculate Shipping?

The shipping rates can be previewed inside the Dressesgo.com online shop system. On the products page, you just need to click on the "Estimate Shipping Costs", and then choose the country you want to ship to. Shipping fee are estimated automatically by our system.

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7.Could you introduce briefly , EMS, UPS, DHL, TNT, and Sagawa Express ?

About EMS

Tracking link:http://www.ems.com.cn/english-main.jsp

EMS -- the international Express Mail Service, is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies. With the high speed and high quality, EMS transmits for the customers the urgent letters, documents, banking bills, samples and goods. Meanwhile, it provides items tracking and inquiry service by different ways. In addition, EMS offers some extended services such as agent of declaring, packaging and insurance.

Today, China Post international EMS service has established service links with more than 200 countries and regions in the world.

For further information, please call our service hotline - 11185, or call hotline published by the local postal EMS department.

About UPS

Tracking link:http://www.ups.com/content/cn/en/index.jsx

Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. It has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, UPS manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

About DHL

Tracking link: http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber

Founded in San Francisco almost 40 years ago by 3 budding entrepreneurs - Adrian Dalsey, Larry Hillblom and Robert Lynn - DHL has continued to expand at a phenomenal rate. Today, it stands tall as the global market leader of the international express and logistics industry.

Back In 1969, DHL took its first small steps in building for the future by personally shipping papers by airplane from San Francisco to Honolulu. The years passed and the DHL network grew ever larger, gradually reaching out to new customers in every corner of the world. At the same time, the marketplace developed and became more complex, so DHL adapted to meet the changing needs of its customers - both at global and local level.

Today, DHL's international network links more than 220 countries and territories worldwide and employs some 300,000 employees. DHL also offers unparalleled expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services.

DHL is a Deutsche Post World Net brand. The group generated revenues of more than 63 bn euros in 2007.

About TNT

Tracking link:http://www.tnt.com/express/en_gb/site/home.html

TNT is in the business of transferring documents, packets, parcels and freight worldwide. Through two divisions, Mail and Express, TNT picks up, transport, sort, handle and store packages in over 200 countries - and TNT employs around 161,500 people, to enable us to meet our customers' needs.

• TNT is part of the global transportation and distribution industry - a vast industry estimated to be worth around 3,500 billion US dollars.

• In 2007, TNT reported €11 billion in revenues and an operating income of €1,192 million.

• TNT N.V. is a public limited liability company and was incorporated under the laws of the Netherlands on 29 December 1997. The corporate seat is Amsterdam.

• TNT N.V. is listed and traded on Euronext Amsterdam - the Dutch stock exchange.

• TNT is strongly committed to responsible corporate citizenship – It was ranked first in the Dow Jones Sustainability Index in 2007 and 2008.

About Sagawa Express

Tracking link:http://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp

Sagawa Express, based in Kyoto, celebrated the 50th anniversary of its founding in 2007. As a core operating company of the SG Holdings Group, she strives to strengthen and expand our door-to-door delivery service and be a total logistics solutions provider in cooperation with her group companies.

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8.UPS Contact Phone Number In Main Destination Countries.

The following is a list of contact numbers for UPS in some countries. Sometimes if there is a delivery problem, our customer service staff will assist you by contacting UPS China. Meanwhile you can contact the local UPS representative in your country, in an effort to get quicker results.

UPS Japan 0120-27-1040/ (81) 3-5484-5834

UPS India 800 22 7171

UPS Australia (61) 131 UPS (877)

UPS New Zealand 64-9-279-5230/ 0800-742-5877

UPS US 1-800-782-7892

UPS Mexico 01-800-90-29200/ (5255) 5228-7900

UPS Canada 1-800-742-5877

UPS Brazil 11-5694-6600/ 0800-770-9035

UPS UK 08457-877-877

UPS France 0821-233-877

UPS Italy 800-877-877

UPS Germany 0800-8826630

UPS Sweden 020-788 799

UPS Finland 0800-1-877-877

UPS Denmark 80 30 22 22

UPS Norway 800-33-470

UPS Holand 0800-099-1300

UPS Spain 902-88-88-20

UPS Russia 495-961-2211

UPS Turkey 212 413 22 22

UPS Israel 1-800-834-834/ +972-3-577-0100

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9.How does Dressesgo.com ship my order to me?

Dressesgo.com currently ships orders via carriers who offer international shipping services at a competitive price, such as EMS, DHL, UPS and TNT. You are able to choose the shipping carrier when you check out your order. You can also check the detailed shipping information after clicking the “Add to Cart” button on each item page.

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10.Can I quote the shipping fee?

The shipping fee is determined by your shipping method and region. On each item page, we have a Shipping Method button. Simply click it; there will be a pop-up window for you to choose your region and calculate the shipping fee.

The order processing information and estimated delivery time will be displayed there for your reference.

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11.How can I track my order status?

Once the order is shipped, a tracking number will be sent to you automatically as well as updated on our website. Please feel free to contact the carrier to track yourpackage. Or, please do not hesitate to contact our customer service department for the latest updates on your order status. We are more than happy to further assist you.

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12.How long will It take to ship the order to me?

Please kindly note that shipping time is determined by the specified items/categories that you have purchased as well as the shipping method for your package.

As for your custom-made costumes, below is the normally processing time:

1 day for Holiday and Pet Costumes to be processed;

3-4 days for Intimate Apparel, Women's Clothing and Maternity Clothes to be processed;

5-10 days for Cosplay Costumes, Catsuits & Zentai and Women's Shoes to be processed;

7 -14 days for Latex catsuits to be processed;

15-18 days for Wedding Apparel and Formal Dresses to be processed;

After we process your package, standard shipping nomarlly takes 7 to 10 days to ship the package to you. Please refer to the shipping method page to check the individual shipping time for your package. Or, please feel free to contact our customer service department to get the ETA.

Processing time or shipping time may differ or change in the event of public holiday in China such as Chinese New Year or National Day.We shall issue the related notification in site prior to the holiday. Normal processing time and shipping time shall resume after the holiday.

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